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FAQs

<!--[if !supportLists]-->1.   <!--[endif]-->What payment methods does Houseofstallionz.com accept? 

Houseofstallionz.com allows you to enter credit card information directly using your PayPal’s shopping cart system to accept credit card and bank payments. You will be prompted by PayPal to create an account with them if you don’t have one, after the transaction goes through. 

If you have or choose to create a PayPal account, returning purchases to Houseofstallionzs.com or to any websites that accepts PayPal payments can be done in a few clicks. PayPal is a reputable company with industry leading security to protect your financial info. 

 

<!--[if !supportLists]-->2.   <!--[endif]-->Why would my card be declined if there are sufficient funds in my account? 

In order to protect our customers from fraudulent transactions, the billing address is verified through your credit card company. If the billing address entered differs from the billing address on your bank's records, you could be declined. You should contact your credit card company to check the address they have on file for AVS (Address Verification System) purposes. 

If your transaction was declined due to AVS Mismatch (Billing address provided does not match Billing address of cardholder), please do not attempt to resubmit your request, as it will send multiple authorization requests to your banking institution and place holds on your funds. Please contact your banking institution to verify that the Master Billing address they have on file is the same as you entered when you registered. 

 

<!--[if !supportLists]-->3.   <!--[endif]-->My order was declined. Will I be charged for this order? 

You may see pending charges on your account even though the order was declined. When an order is placed on our website, the transaction is sent to the bank for verification of the billing address entered, and for availability of funds. The bank holds the funds for that transaction, even if the order is then declined for other reasons. The hold will drop off automatically in two to three business days, since the transaction was not completed. Some banks, such as credit unions, may take longer or have additional restrictions on transactions. 

 

<!--[if !supportLists]-->4.   <!--[endif]-->Where is Houseofstallionz.com located? 

We are located in 5415 Tramore Rd. Suite B, Baltimore, Maryland. 21214, USA. 

 

<!--[if !supportLists]-->5.   <!--[endif]-->Can your items be shipped as a gift? 

Unfortunately because we are an online shop, we are unable to ship items as a gift.

 

<!--[if !supportLists]-->6.   <!--[endif]-->Is Houseofstallionz.com a retail store? 

We are currently only an online store with an office and warehouse in Baltimore, Maryland. No retail locations, but we are carried in a variety of stores, shops and boutiques around the world. 

 

<!--[if !supportLists]-->7.   <!--[endif]-->What is the exchange policy? 

You can only exchange your shirt for another size of the same exact shirt. Keep in mind that you will have to pay for shipping (the cost of shipping the item to us, and the cost of us shipping the item back to you.) Be sure to check the website to make sure your requested shirt and size is in stock, and email us ahead of time so that we can set the shirt aside for you. YOU ARE NOT ABLE TO EXCHANGE A SHIRT OUT FOR ANOTHER ONE!

 

<!--[if !supportLists]-->8.   <!--[endif]-->What's the difference between a regular fit and unisex fit tee? 

A unisex fit tee is made is made to be worn by both male and or female. So the sizes will be considered to be in a male size. If a female choose to wear a unisex style tee, if would be preferable to get a size smaller then her normal size for a more fitted look and feel.

 

<!--[if !supportLists]-->9.   <!--[endif]-->I am having problems ordering from Houseofstallionz.com, what can I do? 

You can order through email (we will send you an invoice via PayPal), money order. In all scenarios, we recommend that you email us first so we can ensure we have your item in stock, and can set it aside for you. All emails can be addressed to info@houseofstallionz.com

 

<!--[if !supportLists]-->10.   <!--[endif]-->What credit cards do you accept? 

We accept VISA, MASTERCARD, and AMEX

 

<!--[if !supportLists]-->11.   <!--[endif]-->I have not received my package, what can I do? 

If you do not receive your package, you should look up its current status by entering in your tracking number on USPS.com. If you do not have your tracking number, you can email us at info@houseofstallionz.com requesting this information. Please provide us with your order number so that we are able to look up you tracking number. Once we ship your items, we are unable to do anything about your package, and it is in the hands of USPS. 

 

<!--[if !supportLists]-->12.   <!--[endif]-->How do I file a claim for a lost package? 

Email us at info@houseofstallionz.com explaining the situation and providing us with your order number. We will than contact the shipping company and provide you with the necessary files for starting your claim.

 

<!--[if !supportLists]-->13.   <!--[endif]-->I just placed my order, when how long until it is shipped? 

We ship within 24 hours during business days (excluding Sat and Sun) unless there is a backorder then we will contact you and wait for your response. If we don't hear a response within 5 business days we will ship all items in stock and refund you for any missing items. Orders that are placed after 9am PST run the risk of being shipped the following day. 

 

<!--[if !supportLists]-->14.   <!--[endif]-->How long does shipping take? 

<!--[if !supportLists]-->·         <!--[endif]-->FIRST CLASS [US Only] 

<!--[if !supportLists]-->o   <!--[endif]-->4 – 5 business days

 

<!--[if !supportLists]-->·         <!--[endif]-->PRIORITY [US Only] 

<!--[if !supportLists]-->o   <!--[endif]-->West Coast: 1 – 2 business days

<!--[if !supportLists]-->o   <!--[endif]-->East Coast: 2 – 3 business days

 

<!--[if !supportLists]-->·         <!--[endif]-->EXPRESS [US Only] 

<!--[if !supportLists]-->o   <!--[endif]-->1 – 2 business days

 

<!--[if !supportLists]-->·         <!--[endif]-->INTERNATIONAL 

<!--[if !supportLists]-->o   <!--[endif]-->Europe: 6 – 10 business days

<!--[if !supportLists]-->o   <!--[endif]-->Japan: 6 – 10 business days

<!--[if !supportLists]-->o   <!--[endif]-->Australia: 6 – 10 business days

 

*All information is based on United States Postal Service’s website (www.USPS.com) 

 

Customer Service Phone Number: 443 449 9258 

Mon-Fri: 10am-6pm. If the system is busy, please leave your return number and your full name so we can contact you back as soon as possible.    

For assistance with your order (including order cancellation and Payment denial questions) please email info@houseofstallionz.com.

Customer Service 

USA:     443 449 9258

Email:   info@houseofstallionz.com